index-domain-slide.php not displaying correctly on mobile

greyhood
Offline
Last seen: 2 years 4 months ago
Sun, 01/18/2015 - 14:23
#1
index-domain-slide.php not displaying correctly on mobile

Good morning,

I'd like to use the index-domain-slide.php file but it's not displaying properly on mobile. Using iOS safari on iPhone 4

Here's a screenshot from your theme demo. You can see at this state it's not working and is not a functional page:

http://i.imgur.com/sbtf2dC.png

You cannot scroll down and if you try to scroll this is what you get:

http://i.imgur.com/gV1RRWo.png

Could you please fix this or I will need to politely ask for a refund. It's not usable in this current state.

Thank you

greyhood
Offline
Last seen: 2 years 4 months ago
Sun, 01/18/2015 - 14:29

Also, your edit post is not working on this site. This is what happens when you click edit:
http://i.imgur.com/7isN9fi.png

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Mon, 01/19/2015 - 10:56

Hi,
Please send us your site's url and admin account to cindy@megadrupal.com (also this forum link) so that we can take a look at this problem

greyhood
Offline
Last seen: 2 years 4 months ago
Mon, 01/19/2015 - 11:28

Look at the megadrupal demo:
http://envato.megadrupal.com/html/hexagoon/index-domain-slide.php

Using an iPhone 4 iOS 7 Safari and Chrome both have this issue.

NOTE: You need to look at it on a mobile device such as the iPhone. Changing the window size on your desktop browser won't show this issue.

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Tue, 01/20/2015 - 14:39

Thank you for your feedback. We are working on these issue (hexagoon and forum). We will feedback you at the soonest time

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Wed, 01/28/2015 - 16:28

Hi,
We fix the problem already and update to Theme Forest
Now just wait for the verification

greyhood
Offline
Last seen: 2 years 4 months ago
Thu, 01/29/2015 - 04:34

Thanks, looking forward to testing the new update when it's posted

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Thu, 01/29/2015 - 11:03

Hi,
We sent you the fixed version via email first to save your time
Please check your email

Alighanbari
Offline
Last seen: 2 years 4 months ago
Thu, 01/29/2015 - 11:18

Hello,

first problem is that on smaller platform such as iphone4 to iphone 5s you can’t see the design completely and there is no scroll and people can not bid! www.ipadpeek.com – test here to see.

second problem is that there are 5 designs in 1, Can you please separate the designs so the loading speed gets a lot better. index-domain-slide has 10 js and lots of css, what I need is 1,2 css and 1 or 2 js as it only needs validate and send. Can you please make 5 folders and put the files separately so we know which is which and separate the codes, I saw for example in style.css the code is for all 5 designs and that make loading speed less, it’s the same issue with js too.

third problem is a lot of H logos, where are they actually used ? Only pic it should be a hexagon for page numbers, but I can’t remove the reset because it don’t know what they are attached to.

Thanks,

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Thu, 01/29/2015 - 11:43

Hi Alighanbari,
Please check your email

greyhood
Offline
Last seen: 2 years 4 months ago
Thu, 01/29/2015 - 11:57

Hi Cindym,

Just tested your emailed file, it's not quite fixed yet. I viewed this on my phone in landscape mode and gives this result:

http://i.imgur.com/BUHCTwW.png

Notice the text conflicting with the form making the form not usable. Please test and fix this.

Thank you :)

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Thu, 01/29/2015 - 12:15

Hi all,
Thank you for your feedback and concern in our product. Because this product was released a long time ago so we might have to fix and update all. We can make sure to you that the updated version will be released asap
Please wait. Thank you for your patience

greyhood
Offline
Last seen: 2 years 4 months ago
Thu, 01/29/2015 - 17:05

Thanks Cindy,

Please let us know when this bug is fixed and the new update is available for download.

Alighanbari
Offline
Last seen: 2 years 4 months ago
Fri, 01/30/2015 - 03:12

it's better but it's not working in landscape mode,

I think it's best to redo this design from the beginning.

greyhood
Offline
Last seen: 2 years 4 months ago
Wed, 02/04/2015 - 09:49

Hi Cindy,

How is everything coming? Do you have this landscape view bug fixed?

@Alighanbari, this doesn't require them to design from the beginning, they just need to fix this issue so it works properly. It's much better for all of us as they can fix it faster than a redesign, and we'll have a working copy of the theme faster :)

Alighanbari
Offline
Last seen: 2 years 4 months ago
Wed, 02/04/2015 - 10:00

@Greyhood, there's a lot that there's missing,
for instance you don't know which of your domains your getting bids from,
It doesn't record and ip from user or and verification of proxy use etc,
it has more that 10 js and 10 css, this will make it really slow.

All this is because this was an old design and they kept updating it, they should delete this design and redo it and have those 5 designs in 5 difference folders.

I don't know what's going on, they haven't responded to any of my emails and comments.

greyhood
Offline
Last seen: 2 years 4 months ago
Wed, 02/04/2015 - 10:12

@Alighanbari,

I agree with you, the theme could be more lightweight and optimized to perform better.
• Do you have any solutions or ideas for recording the ip from the user and verification of proxy use?
• Any suggestions for eliminating the 10 js and 10 css files to make it faster?

One solution for the domain you're getting bids from is to change the subject line to "mydomain.com domain inquiry"

Technically they're not required to remake the theme, but they do need to fix the current bug and other bugs that affect proper function.

So I will say, it's been 2 weeks since I've brought this mobile bug issue to megadrupal's attention. Things do happen and people are busy but I will admit, they should have a fix for this by now. Hopefully they are almost ready with this fix.

Alighanbari
Offline
Last seen: 2 years 4 months ago
Wed, 02/04/2015 - 10:33

@Greyhood

you can't elimitate js and css,
minify the js and css helps.
it will take a long time to edit and remove the codes from other 4 designs.

in domain.php remove contact form: and change it to your domain so you know which domain they bidded on
http://stackoverflow.com/questions/3003145/how-to-get-the-client-ip-addr...

hope this helps.

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Fri, 02/06/2015 - 17:01

Hi all,
Please check your email
we sent you the updated version

Alighanbari
Offline
Last seen: 2 years 4 months ago
Sat, 02/07/2015 - 00:35

Thank you for the update,

Unfortunately, it still has the same problem.
I've tested it on samsung galaxy S4.

Regards,

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Sat, 02/07/2015 - 09:58

Hi,
Could you please send us some screenshots of the issue

greyhood
Offline
Last seen: 2 years 4 months ago
Mon, 02/09/2015 - 08:11

@Cindy it looks ok on iPhone landscape but there is now this white background bug when scrolling. Here's a screenshot:

http://i.imgur.com/7QY7yA9.png
http://i.imgur.com/FnPsHI0.png

@Alighanbari could you please share a screenshot.

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Mon, 02/09/2015 - 14:46

Hi,
Did you check the demo site or your site? Please send us the link
Just wonder whether the issue happen with our demo or your site.

greyhood
Offline
Last seen: 2 years 4 months ago
Mon, 02/09/2015 - 23:01

Hi Cindy, those images are from the demo you just emailed me 2 days ago (your website's demo is a few versions back)

Could you please test the theme on both iOS and Android devices before you post the next update.

We're at 3 weeks now since I posted this bug.

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Wed, 02/11/2015 - 09:32

Hi,
Please check here http://envato.megadrupal.com/html/hexagoon/ (this is the updated version)

greyhood
Offline
Last seen: 2 years 4 months ago
Wed, 02/11/2015 - 09:55

Yeah, same issue as my previous comment.

Could you please test on iOS and Android devices before releasing the next update.

Thank you :)

Alighanbari
Offline
Last seen: 2 years 4 months ago
Thu, 02/12/2015 - 11:37

It still have the same problems, please check script before releasing it.

page 1, page 2 size on pixels are different, this makes for more problems.
The only things that has change is the background that changes.

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Fri, 02/13/2015 - 15:06

Hi,
Thank you for your feedback. Our developer would like to discuss with you directly via Skype
Please add his ID:
kidiwp
May be our places are in different timezone, thus you can leave your mess offline

greyhood
Offline
Last seen: 2 years 4 months ago
Sat, 02/14/2015 - 05:52

Hi Cindy, I don't have skype but all I have to say to the developer is:

1) fix the problem mentioned in the screenshots, the white background bug when scrolling :

http://i.imgur.com/7QY7yA9.png
http://i.imgur.com/FnPsHI0.png

2) Test the pages on iOS and Android devices to confirm they work.

The developer needs to test on the device, doing responsive view on the desktop browser is not the same.

Thanks Cindy :)

cindy
cindy's picture
Offline
Last seen: 1 day 4 hours ago
Wed, 04/01/2015 - 14:51

Hi,
Please check your email Greyhood
We send you some updated files

Log in or register to post comments