Slider not showing as Responsive

cre8tvnrg
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Last seen: 5 months 6 days ago
Thu, 02/09/2017 - 16:04
#1
Slider not showing as Responsive

Hi

I am working on a site and on my iphone the slider is not responsive. One of the reasons why I bought this plugin because you guys said it was responsive - please help!

www.nordhavn.massickmedia.com

Thank you.

cindy
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Last seen: 2 days 4 hours ago
Sat, 02/11/2017 - 14:16

Hi,

Please send us your admin account to check the settings

kiditran
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Last seen: 2 months 3 weeks ago
Wed, 02/15/2017 - 09:31

Hi there, 

I just check your site again and it seems that your slider is still responsive well on the mobile. You can see this screenshot: 

Image title

You should give me some screenshot about your problems. It's really easy to understand for me.

Thanks.

cindy
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Thu, 02/23/2017 - 09:33

Hi,

Which email did you send the information to? cause I do not receive your email

cindy
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Fri, 02/24/2017 - 09:56
cre8tvnrg
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Tue, 02/28/2017 - 04:21

HELLO? I have sent you EVERYTHING YOU ASKED FOR to BOTH of the Email Addresses you asked for and to BOTH representatives.... what is the hold up?

cindy
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Fri, 03/03/2017 - 14:49

Hi,

Our dev received your email already but only account

Please resend him your website url with admin account

cindy
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Tue, 02/28/2017 - 09:53

Hi,

Our dev í checking your issue

He will reply you as soon as your problem is fixed

Thank you for your patience

cre8tvnrg
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Last seen: 5 months 6 days ago
Sat, 03/04/2017 - 00:27

I have been patient. I have given you guys 4 WEEKS to figure this out. I posted originally on 2/9!!!!!! I gave you and your devs access more than 2 weeks ago and nobody has logged in to the User I created for your support!  So you said on Monday 5 days ago the dev was working on my issue but they have not looked yet. 

cindy
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Mon, 03/06/2017 - 16:50

Hi,

Sorry but could you resend your email with account to our dev, please

Also, you just sent usernam and password. We need your website url also

cre8tvnrg
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Last seen: 5 months 6 days ago
Tue, 03/07/2017 - 03:54

Cindy you have my URL website address you even sent me a screen shot of my website earlier in this ticket - AND the website is LISTED in this support thread in my first request. This is info you could have passed on to the dev if you just looked at our correspondence.  Also you sent me an email saying your Dev was already looking into my issue and how could he be doing that if you did not have my URL?   - I don't understand you seem to be stalling. 

cindy
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Tue, 03/07/2017 - 09:54

I am very very sorry for this inconvenience. Could you please resend us your admin account to log in your website. You can send us here with "private message" because it is more convenient for us to follow up your support request.

As soon as we received your information, we will check your problem

Again, very very sorry

cindy
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Tue, 03/07/2017 - 14:49

Hi again,

Our dev checked your site and saw the problem. Now, he needs permission to fix your issue.

Please assign full permission for MDsupport account so that we could fix this problem asap!

Thank you

cindy
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Last seen: 2 days 4 hours ago
Wed, 03/08/2017 - 17:25

Hi,

The MDsupport account has not been set full permission

So, please grant us full permission asap!

cre8tvnrg
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Last seen: 5 months 6 days ago
Wed, 03/08/2017 - 23:47

What permissions do you need? My client is not comfortable giving you full access - I have updated to give you permissions that you should need - try again

cre8tvnrg
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Last seen: 5 months 6 days ago
Wed, 03/08/2017 - 23:47

What permissions do you need? My client is not comfortable giving you full access - I have updated to give you permissions that you should need - try again

cre8tvnrg
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Last seen: 5 months 6 days ago
Thu, 03/09/2017 - 00:02

Now there is another issue - the plugin won't let me update it! When I click UPDATE  i gives me this error:  Update Failed: Download failed. Not Found

cindy
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Last seen: 2 days 4 hours ago
Thu, 03/09/2017 - 11:01

We need full permission like admin. If you could not give us full access, we can give you instruction only and you fix by yourself 

Did you do any custom css?  If yes, please check the css code:

img, video, .wp-caption {
-moz-box-sizing: border-box;
-webkit-box-sizing: border-box;
box-sizing: border-box;
max-width: 100%;
height: auto !important;
}

Please remove height: auto !important;

cre8tvnrg
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Last seen: 5 months 6 days ago
Thu, 03/09/2017 - 12:44

That code does not exist on my style sheet

cre8tvnrg
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Last seen: 5 months 6 days ago
Thu, 03/09/2017 - 13:01

I have given you all permissions

cindy
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Sat, 03/11/2017 - 09:53

Thanks, our dev will reply you as soon as he finishes

cre8tvnrg
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Last seen: 5 months 6 days ago
Tue, 03/14/2017 - 11:11

they have been in and that was 4 days ago - nothing changed - please advise.

cindy
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Wed, 03/15/2017 - 15:24

Hi,

We have fixed a bit. Please take a look

cindy
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Thu, 03/16/2017 - 15:03

Hi,

Please check again. We have modified more.

( file style.css, at the bottom, you can see

 / Fixed #788 /

)

cindy
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Last seen: 2 days 4 hours ago
Fri, 03/24/2017 - 14:53

Does everything look ok now?

Please check

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