Hi
I am working on a site and on my iphone the slider is not responsive. One of the reasons why I bought this plugin because you guys said it was responsive - please help!
Thank you.
Hi
I am working on a site and on my iphone the slider is not responsive. One of the reasons why I bought this plugin because you guys said it was responsive - please help!
Thank you.
Hi,
Please send us your admin account to check the settings
Hi there,
I just check your site again and it seems that your slider is still responsive well on the mobile. You can see this screenshot:
You should give me some screenshot about your problems. It's really easy to understand for me.
Thanks.
Hi,
Which email did you send the information to? cause I do not receive your email
Hi,
I have asked him to check email but he did not received your email
Please resend to [email protected]
HELLO? I have sent you EVERYTHING YOU ASKED FOR to BOTH of the Email Addresses you asked for and to BOTH representatives.... what is the hold up?
Hi,
Our dev received your email already but only account
Please resend him your website url with admin account
Hi,
Our dev í checking your issue
He will reply you as soon as your problem is fixed
Thank you for your patience
I have been patient. I have given you guys 4 WEEKS to figure this out. I posted originally on 2/9!!!!!! I gave you and your devs access more than 2 weeks ago and nobody has logged in to the User I created for your support! So you said on Monday 5 days ago the dev was working on my issue but they have not looked yet.
Hi,
Sorry but could you resend your email with account to our dev, please
Also, you just sent usernam and password. We need your website url also
Cindy you have my URL website address you even sent me a screen shot of my website earlier in this ticket - AND the website is LISTED in this support thread in my first request. This is info you could have passed on to the dev if you just looked at our correspondence. Also you sent me an email saying your Dev was already looking into my issue and how could he be doing that if you did not have my URL? - I don't understand you seem to be stalling.
I am very very sorry for this inconvenience. Could you please resend us your admin account to log in your website. You can send us here with "private message" because it is more convenient for us to follow up your support request.
As soon as we received your information, we will check your problem
Again, very very sorry
Hi again,
Our dev checked your site and saw the problem. Now, he needs permission to fix your issue.
Please assign full permission for MDsupport account so that we could fix this problem asap!
Thank you
Hi,
The MDsupport account has not been set full permission
So, please grant us full permission asap!
What permissions do you need? My client is not comfortable giving you full access - I have updated to give you permissions that you should need - try again
What permissions do you need? My client is not comfortable giving you full access - I have updated to give you permissions that you should need - try again
Now there is another issue - the plugin won't let me update it! When I click UPDATE i gives me this error: Update Failed: Download failed. Not Found
We need full permission like admin. If you could not give us full access, we can give you instruction only and you fix by yourself
Did you do any custom css? If yes, please check the css code:
Please remove
height: auto !important;That code does not exist on my style sheet
I have given you all permissions
Thanks, our dev will reply you as soon as he finishes
they have been in and that was 4 days ago - nothing changed - please advise.
Hi,
We have fixed a bit. Please take a look
Hi,
Please check again. We have modified more.
( file style.css, at the bottom, you can see
/ Fixed #788 /
)
Does everything look ok now?
Please check